Merchandising activities on Quality control

The main objective of quality control is to ensure that goods are produced to the first customer (Direct Order) and hopefully to the second customer (Recorder/Alter order/ new order) as well. If both customers can be satisfied then the manufacturer products are more likely to continue to be in demand. Satisfactory quality can only be ensured through (from the manufacturer pint of view)

• Knowing the customers‟ needs.
• Designing to meet them
• Faultless construction- manufacture.
• Certified performance and safety.
• Clear instruction manuals.
• Suitable packing.
• Prompt delivery.
• Feed back of field experience. 

Satisfaction quality can be ensured from the customer from the customer‟s point of view by
providing:

• Right Product.
• Right Quality
• Right Time.
• Undamaged Condition

Principles of Quality Management

The main objectives is to prevent errors by early detection and action

• The need to make the requirement complete and clear at all levels,from this specification of a large system to the individual work construction and terms of reference.
• The detection error by monitoring both product and the method by which is produced.
• The prevention of errors at all earliest
• The total involvement all concerned of the contribution to the final products quality.
• Establish a total forward and backward control system, allowing flexibility for change.

Purpose of Quality Control

It is a long standing trading of any organization to offer the customers first quality merchandise. The purpose of this quality control program is to assist manufacturers in meeting the high standards. In addition, company’s quality control program can also help the supplier with their operation. Quality control program not only help spot and reject defective items, but more importantly they pinpoint production operations that need special attention, thereby reducing the number of defects in future production. This type quality control provides basis for management decision in the manufacturer’s plant. For the purpose of this manual, the defect refers to a condition that renders merchandise of second quality and or unacceptable because the defect is one or more of the following:

• It is conspicuous.
• It will affect the salability of the product.3.It will affect the serviceability of the product.

It is understood that all performance and legal requirements be following to the letter (that is L/C or any other contact between the buyer & seller) with no division allowed.