The
main objective of quality control is to ensure that goods are produced to the
first customer (Direct Order) and hopefully to the second customer
(Recorder/Alter order/ new order) as well. If both customers can be satisfied
then the manufacturer products are more likely to continue to be in demand.
Satisfactory quality can only be ensured through (from the manufacturer pint of
view)
- Knowing the customers‟ needs.
- Designing to meet them
- Faultless construction- manufacture.
- Certified performance and safety.
- Clear instruction manuals.
- Suitable packing.
- Prompt delivery.
- Feed back of field experience.
Satisfaction
quality can be ensured from the customer from the customer‟s point of view by